Refund policy

At Helms Highway, every product is made especially for you when your order is placed. Because our products are made to order, we are unable to accept returns or exchanges for buyer's remorse, incorrect size selection or change of mind.

Damaged, Defective, or Incorrect Items If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us with in 30 days of receiving your order. We will make it right.

Please include your order number, a description of the issue, and clear photos showing the problem. Once the issue has been reviewed and approved, we will arrange an appropriate replacement or refund.

Size & Color Exchanges

Because each item is produced specifically for your order, we cannot offer exchanges for a different size or color. Please review the product description and size information carefully before placing your order.

Cancellations

We begin processing orders quickly. If you need to cancel or change an order, contact us as soon as possible. We will make every effort to help, but once an order has entered production, it cannot be changed or canceled.

Lost Packages

If your package has not arrived, please contact us within 30 days of the estimated delivery date so we can investigate the shipment and determine the appropriate next step.

Questions?

If something isn't right with your order, please reach out to us. We want every traveler to have a positive experience with Helms Highway.